Product Development Process Modeling



Interactive tutorial with real-life examples, exercises, and discussion


Product design and development processes are different from other business processes.  Instead of trying to do exactly the same thing repeatedly, product development, like many complex projects, is about doing something new, once.  Hence, some methods and tools for process modeling and improvement have to be changed to fit this context.


This course provides a basis for fruitful discussions of these issues within an organization, dispels many common myths and misunderstandings of process modeling and improvement, and will help organizations avoid many hours of time wasted debating many of the difficulties that arise on such journeys.


The course is designed especially to help participants do the following in regards to process modeling:  (1) understand the motivations, (2) dispel past misconceptions, (3) appreciate the enormous possibilities, and (4) leave as a confident, enthusiastic enabler of their organization's path towards improvement.

The tutorial covers:

  • Why companies do process modeling:  good reasons and bad ones

  • Why product design and development processes are different from most business processes

  • Maintaining and "owning" process models:  who?  why?  Roles and responsibilities

  • Process modeling frameworks, purposes, and views:  how to achieve the right balance of simplicity and completeness in models, and satisfy all stakeholders

  • How to build a process model

  • How to store a process model in a format that facilitates compliance with varied external standards and assessments (e.g., ISO, CMMI, etc.)

  • Using a process model as a basis for knowledge management and organizational learning

  • Using a process model for process improvement; relationships with Lean and Six Sigma

  • Process tailoring and standardization; common processes across projects/programs

  • A variety of other uses for process models

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